Frequently asked questions

ASKYDigital is an online electronics retailer in the UAE. We do not have a walk-in retail store. You can shop through our website or contact us on WhatsApp for assistance.

ASKYDigital is an independent electronics reseller. We are not affiliated with, authorised by, or endorsed by Apple or the other brands listed on our website.

Products may be UAE, Middle East, International or other regional versions. Specifications, SIM configuration, network compatibility and warranty coverage may vary. Check the version, SIM details and specifications on the product page before ordering. Contact us if you need help choosing the right configuration.

Warranty coverage varies by product and region. Manufacturer warranty may not apply to every regional version. A limited seller warranty is available only where explicitly stated on the product page. Please review the warranty details before purchase.

We accept online card payments and Cash on Delivery for eligible orders. The available payment options are shown at checkout. Contact us on WhatsApp if you need help with payment.

Cash on Delivery is available for eligible products and locations. We may confirm your order by WhatsApp or phone before dispatch. Availability can depend on the order value, delivery location and order verification. Unconfirmed orders may be cancelled.

You can cancel an order before dispatch. Once it has shipped, cancellation is not available; you may request a return after delivery under our Refund & Returns Policy. Refunds for orders cancelled before dispatch are processed within 3–5 business days.

We currently deliver within the United Arab Emirates only. International shipping is not available.

Orders are processed within 1 business day after confirmation and successful payment or COD verification, excluding Fridays and public holidays. Standard delivery typically takes 1–2 business days in Dubai, Sharjah, Ajman and Umm Al Quwain, and 2–4 business days in Abu Dhabi, Fujairah and Ras Al Khaimah. Delivery timeframes are indicative and may vary. See our Shipping Policy for details.

Express same-day delivery is available in Dubai, Sharjah, Ajman and Umm Al Quwain for orders confirmed before 2:00 PM, subject to product availability and delivery slot capacity. Delivery is within 8 working hours during 09:00–18:00 UAE time, excluding Fridays and public holidays. Orders confirmed after the cutoff are delivered on the next business day. Applicable charges are shown at checkout.

Shipping charges depend on your order value and delivery location and are displayed at checkout.

• Dubai, Sharjah, Ajman and Umm Al Quwain: standard delivery is free for orders of AED 2,000 or more; otherwise AED 20. Express delivery is free for orders of AED 10,000 or more; otherwise AED 100.
• Abu Dhabi, Fujairah and Ras Al Khaimah: standard delivery is free for orders of AED 6,000 or more; otherwise AED 100.

See our Shipping Policy for full details.

Once your order is shipped, we send confirmation through WhatsApp, SMS or email, with tracking details where applicable. Contact us with your order number if you need assistance.

Returns are accepted within 14 days of delivery, subject to inspection and approval. For change-of-mind returns, the item must be unopened and unused. Original packaging, accessories, manuals and seals must be intact, and the product must not be activated, registered or linked to a user account. The serial number and IMEI must match our dispatch records. Opened or activated devices are not eligible unless defective. See our Refund & Returns Policy for all conditions and exclusions.

Report the issue within 48 hours of delivery and provide clear photos and supporting evidence. An unboxing video is strongly recommended for high-value items and may be required in certain cases. After verification, we arrange a replacement or a full refund if a replacement is unavailable. Resolution typically takes 3–7 business days after verification; manufacturer or authorised service centre assessment may be required.

For change-of-mind returns or an incorrect product selection, the customer pays for and arranges the return shipment unless otherwise agreed. ASKYDigital covers return shipping for defective or incorrect items delivered. Original shipping charges are non-refundable, and applicable handling or restocking fees may be deducted under our Refund & Returns Policy.

Refunds are processed within 5–7 business days after the returned item has been received, inspected and approved. Prepaid orders are refunded to the original payment method where possible. COD refunds are issued by bank transfer, so valid bank details are required. Applicable deductions are made before processing. Refunds for orders cancelled before dispatch are processed within 3–5 business days.