Terms of service

Terms of Service – ASKYDigital FZ-LLC

These Terms of Service (“Terms”) govern your access to and use of the website https://askydigital.com/ (“Site”) and the purchase of products from ASKYDigital FZ-LLC (“ASKYDigital”, “we”, “our”, “us”).

By accessing, browsing, or purchasing from this Site, you agree to be bound by these Terms.

1. Eligibility

This website operates exclusively within the United Arab Emirates (UAE).

By using this Site, you confirm that:

You are at least 18 years old
You are legally capable of entering into binding contracts

2. Account Responsibility

If you create an account:

You are responsible for maintaining the confidentiality of your login credentials
You accept responsibility for all activities under your account

3. Products and Product Information

ASKYDigital sells electronics sourced through international and regional supply channels.

Products may include UAE, International, or region-specific variants (e.g., Japan, Hong Kong, USA). Specifications, features, network compatibility, and warranty coverage may vary by region.

Customers are responsible for reviewing:

Product specifications
Compatibility with local networks or intended usage
Warranty coverage details

before placing an order.

4. Pricing and Payments

All prices are displayed in AED (United Arab Emirates Dirham)
Prices include applicable VAT unless otherwise stated
Prices may change without prior notice

Accepted Payment Methods

Online card payments
Cash on Delivery (COD), where available

Payment Notes

The price displayed at checkout is final at the time of purchase
Card transactions may be subject to currency conversion charges by the issuing bank
ASKYDigital does not store full card details; payments are processed via secure third-party providers

5. Compliance and Payment Restrictions

We comply with UAE laws and regulations.

We reserve the right to refuse transactions that may violate applicable laws, regulations, or sanctions.

Customers are responsible for reviewing all policies on our website before completing a purchase.

6. Order Acceptance and Cancellation

Orders are confirmed only after:

Successful payment authorization, or
COD confirmation

We reserve the right to refuse or cancel any order, including in cases of:

Pricing or listing errors
Product unavailability
Suspected fraudulent or unauthorized transactions

Cancellation Policy

Orders may be cancelled before dispatch only
Once shipped, orders cannot be cancelled
Customers may initiate a return after delivery in accordance with our Refund & Returns Policy

Refunds for cancelled orders (before dispatch) will be processed within 3–5 business days.

7. Product Availability

All products are subject to availability.

We reserve the right to:

Limit quantities per order
Discontinue products at any time without prior notice

8. Delivery

Delivery is available within the UAE only
Delivery timeframes are indicative and not guaranteed
Delays may occur due to logistics, courier issues, or events beyond our reasonable control

Risk Transfer

Responsibility for the product passes to the customer upon successful delivery to the provided address and acceptance by the customer or recipient.

9. Returns and Refunds

Returns and refunds are governed by our Refund & Returns Policy.

Key highlights include:

Returns are accepted within 14 days of delivery, subject to conditions
Items must be unused and in original packaging
Return shipping cost is borne by the customer for change-of-mind returns
Return shipping cost is covered by ASKYDigital for defective or incorrect items
Defective or incorrect items may be eligible for replacement or refund

By placing an order, you agree to the applicable return and refund conditions.

10. Product Inspection and Acceptance

Customers are advised to inspect products at the time of delivery.

Any visible damage should be reported immediately
Acceptance of delivery confirms that the product was received in externally acceptable condition, without visible damage or tampering, except for hidden or functional defects reported within the specified timeframe

11. Customer Responsibility

Customers are responsible for:

Selecting the correct product (model, storage, color, region version)
Ensuring compatibility with their intended use

ASKYDigital is not responsible for issues arising from incorrect selection or compatibility limitations.

12. Warranty

Warranty coverage varies by product and region
Manufacturer warranty may not apply to all products
Seller warranty is provided only where explicitly stated on the product page

Customers should review warranty details before purchase.

13. Limitation of Liability

To the maximum extent permitted under UAE law, ASKYDigital shall not be liable for:

Indirect, incidental, or consequential damages
Loss arising from misuse, improper handling, or unauthorized modification of products
Compatibility issues based on customer selection

Nothing in these Terms limits rights granted under applicable UAE consumer protection laws.